One Small Step for Process Improvement, One Giant Leap for Healthcare
نویسندگان
چکیده
The focus of this paper is to present students’ perceptions of the recently developed A3 method for problem solving in the healthcare environment. The students were all employees of a large healthcare provider and were enrolled in a customized healthcare EMBA Program. Each student in the class was required to complete an individual A3 Project in order to improve a process at the department for which they worked for. At the end of the semester the students presented their A3 Projects to their peers and the best projects were voted on. A survey measuring perceptions of the A3 Method for problem solving in healthcare was administered and from it we present propositions for A3 implementation.
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